PRIVACY POLICY

Policy Statement

Taverner Research Group respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Privacy (Market and Social Research) Code 2021.

We collect, hold, use and disclose personal information for market and social research purposes, including recruiting participants, conducting surveys and interviews, managing panel participation, quality control, incentive fulfilment, reporting research findings, and meeting legal and compliance obligations.

The kinds of personal information we may collect include contact details, demographic information, research responses, audio/video recordings, images, opinions and other information relevant to a research project. In some projects, we may collect sensitive information, but only where reasonably necessary and with appropriate consent or another lawful basis.

Where practical, you may choose not to identify yourself or to use a pseudonym. However, this may not be possible in some circumstances, including where we need to contact you, verify eligibility, provide incentives, manage panel participation, conduct follow-up research, or where identification is otherwise required or authorised by law.

We generally collect personal information directly from you, but we may also collect it from clients, sample providers, panel providers, publicly available sources, referral sources, website forms, event registrations, or other third parties involved in research recruitment or delivery.

We may disclose personal information to trusted service providers and partners who help us conduct research and operate our systems, including sample providers, panel platforms, survey platforms, transcription providers, data processors, IT providers and professional advisers. We do not use your personal information for direct marketing of products or services.

We seek to store data securely and use reasonable safeguards to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required to retain it by law or for a lawful research or contractual purpose.

Some of our service providers may be located overseas or may access data from overseas. Where this occurs, we take reasonable steps to ensure that personal information is protected in accordance with applicable privacy requirements.

You may request access to personal information we hold about you, or ask us to correct it, by contacting our Privacy Officer.

For more detail, including how to make a complaint, please read our full Privacy Policy.

Privacy Officer
Taverner Research Group
Level 2, 88 Foveaux Street, Surry Hills NSW 2010
privacy@taverner.com.au
(02) 9212 2900

Privacy FAQs

I have a missed call from a number linked to Taverner Research and want to participate in the survey, how do I do this?

Thanks for your interest. For most surveys we will make several attempts to call your number so note the number we called from and be ready to pick up next time we call. Or, if you prefer, you can call our main office number (02 9212 2900) and tell us your name, the number you were called on and a preferred time to call you and we will attempt to call you back around that time

I am registered with the Do Not Call Register, why am I receiving calls from Taverner Research?

As Taverner Research only carries out opinion-polling and market research (and doesn’t undertake tele-marketing, i.e. the selling, advertising or promotion of goods or services) our research calls are exempt from the Do Not Call Register. For more information about the Do Not Call Register and exemptions please refer to their own FAQ https://www.donotcall.gov.au/consumers/faqs-for-consumers/

I’ve been called by Taverner Research for a telephone survey and want to remove my number from future calls from Taverner Research, how do I do this?

Please visit https://help.taverner.com.au/ and submit a ticket and we will add your phone numbers (s) to our internal do not call list.

How did Taverner Research Group get my phone number?

Your phone number was likely provided to us through one of these sources:

  • From a commercially available list you have opted in to
  • Your phone number, along with many others, was randomly generated
  • From our client who you have a relationship with

To find out the exact source of your phone number please either call 02 9212 2900 or email privacy@taverner.com.au

Is any information about me, or information I provide in a survey stored outside Australia?

Our primary systems are all based on servers hosted in Australia. Should we require the use of a system that stores data outside of Australia we will make this very clear in any invitation to participate in our research projects.

What personal information does Taverner Research Group have about me?

Taverner Research only holds necessary personal information about you to conduct the research projects that we are engaged by our clients to conduct.
At the most simplistic level this may only be a phone number, which we don’t know belongs to you. At a more significant level we may have your name, phone number and location information (e.g. suburb, postcode or local government area).
If you participate in our research study will we hold information that you consent to providing us. However this will be de-identified and not linked to you as an individual in our systems.

How do I make a complaint about Taverner Research to the applicable industry bodies?

There are many different bodies to connect with, depending on the type of complaint you wish to make, we list the three main bodies below:

Please note, the Telecommunications Ombudsman is unlikely to be able to assist if you have a complaint against Taverner Research, please review this list to see if your complaint against us can be dealt with by this organisation https://www.tio.com.au/complaints/what-we-can-help-with

Does Taverner share my personal or identifying/personal data with any other companies or organisations?

No, Taverner will never share, sell or allow to be shared or sold, any information linked to you personally with any other organisation. We will request permission from you first, which are fully entitled to withhold, should we wish to share any personal information (e.g. a complaint about a product or service) directly with our client.

Get in touch

Have any questions? We’d love to hear from you