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B2B Research Expertise

What is B2B Research Expertise?

Taverner Research provides B2B research services to help organisations understand their markets, customers and decision-makers. We work with clients across industries to uncover insights that drive growth, strengthen relationships and support strategic planning.

Our research helps businesses address common B2B challenges such as:

Dealing with low-cost competitors/selling ‘value’

Correct positioning of the brand/product

Understanding customer churn and pain points

Maintaining brand standards in third-party distribution

Identifying new markets/opportunities

Turning a sale into repeat business into an advocate

Leveraging emotion in a rational decision-making process

Aligning sales team with marketing strategies

Building relationships with customers/prospects

Identifying the multi layers of decision making

Expertise within B2B Research

In addition to addressing the challenges mentioned above, we provide a range of research services tailored to the needs of B2B businesses including:

  • Understanding the needs, preferences, and behavior of current and prospective target audiences through audience/segment personas and brand audits.
  • Market segmentation to identify and communicate the differences or similarities between market segments, enabling businesses to tailor their strategies accordingly.
  • Gathering information to assist in the development of new products and services, including conducting ‘road testing’ to minimise investment and reputation risks.
  • Monitoring and understanding the competition, identifying their strengths and weaknesses to gain a competitive advantage or stay ahead of market trends.
  • Customer journey mapping to visualise and analyse the entire customer experience, from initial awareness to post-purchase interactions, identifying touchpoints, emotions, and key decision points.
  • Measuring, monitoring, and enhancing customer experience (CX) to ensure businesses consistently deliver a positive and rewarding experience to their customers.
  • Strategy development and adjustment, Aligning strategies with the 4 Ps of marketing (product, price, promotion, place).

To discuss any of these projects, or your own specific needs, contact us below.

Some of the sectors we’ve worked in:

  • Agriculture
  • Automotive
  • Chemicals
  • Construction & trade
  • Education
  • Energy & utilities
  • Finance & insurance
  • Healthcare
  • Manufacturing & industrial
  • Media
  • Mining
  • Professional services
  • Transport and logistics

Some of the clients we are proud to work with:

B2B FAQs

What B2B research challenges can Taverner help solve?

Taverner Research helps businesses address a wide range of B2B challenges, including brand positioning, customer retention, market expansion and distributor performance. We also support clients in understanding decision-making processes, improving customer experience and aligning sales and marketing strategies.

What research services do you offer for B2B businesses?

Our B2B research services include audience segmentation, brand audits, market segmentation, product testing, competitive monitoring, customer journey mapping, customer experience (CX) benchmarking and strategy development aligned with the four Ps of marketing.

Which industries has Taverner worked with in B2B research?

Taverner Research has delivered B2B research across many industries, including agriculture, healthcare, manufacturing, technology and professional services. Our experience gives us a deep understanding of how business relationships and decision-making vary across sectors.

How does Taverner help with strategy development for B2B companies?

We translate research insights into clear, actionable strategies that help businesses strengthen relationships, improve performance and grow market share. Our work informs sales, marketing and brand strategies so teams can make confident, evidence-based decisions.

How can insights and findings be provided to me?

Taverner Research works in partnership with every client to deliver insights in a clear and practical way. We provide detailed reports, visual summaries and presentations that highlight what matters most to your organisation.

Before each project, we review past research to plan a more effective approach and reduce unnecessary complexity and cost. You’ll work directly with experienced researchers who stay closely involved throughout the process, offering a proactive and personalised experience. Clients often tell us they value how easy and enjoyable we are to work with.

Get in touch

Have any questions? We’d love to hear from you