Taverner Research provides a full range of transport research services, including travel behaviour studies, customer satisfaction surveys, demand forecasting, and stakeholder engagement. We help transport agencies, Councils and operators understand user needs, improve services and plan for future growth.

We use a mix of research methods such as online and phone surveys, face-to-face interviews, intercept surveys at transport hubs and observational studies. Our team also uses advanced data analysis to identify travel patterns and trends.

Taverner’s research supports better planning, safety and service delivery across the transport sector. We help clients address issues such as route optimisation, commuter satisfaction, infrastructure planning, accessibility, and communication effectiveness.

Taverner Research works in partnership with every client to deliver insights in a clear and practical way. We provide detailed reports, visual summaries and presentations that highlight what matters most to your organisation.

Before each project, we review past research to plan a more effective approach and reduce unnecessary complexity and cost. You’ll work directly with experienced researchers who stay closely involved throughout the process, offering a proactive and personalised experience. Clients often tell us they value how easy and enjoyable we are to work with.