PRIVACY POLICY

Policy Statement

Taverner Research uses information only for research purposes. This means that we use it to investigate the behavior, needs, attitudes, opinions, motivations or other characteristics of people like you. We do this in order to provide information to our clients, government, commercial and not-for-profit organisations, that will assist them in making decisions about their products and services. Your input into these decisions is important, and the more people that participate, the more the results we obtain truly reflect the spectrum of Australian society.

If you participate in our research, we may wish to collect your name and contact details so that we can contact you about the research. However, as researchers, we are generally interested in the responses of large groups of people, rather than individuals. We typically combine the information collected from all the research participants to get an overall picture. This overall picture is then reported to our clients.

Details that identify you are removed from your responses to the research once they are no longer needed for the research. However, while your information remains identifiable, you have the right to request access to, and/or correction or deletion of, any information about you held by our company.

Our company is bound by the Market and Social Research Privacy Principles, which are approved by the Federal Privacy Commissioner. Information can be found on the website of Australian Data and Insights Association (ADIA): www.dataandinsights.com.au or by calling ADIA on 0460 012 092.

If you want to find out more about the way in which Taverner Research conducts research and handles your privacy, contact our Privacy Officer on (02) 9212 2900.

Michael Trigwell
Managing Director

Privacy FAQs

I have a missed call from a number linked to Taverner Research and want to participate in the survey, how do I do this?

Thanks for your interest. For most surveys we will make several attempts to call your number so note the number we called from and be ready to pick up next time we call. Or, if you prefer, you can call our main office number (02 9212 2900) and tell us your name, the number you were called on and a preferred time to call you and we will attempt to call you back around that time

I am registered with the Do Not Call Register, why am I receiving calls from Taverner Research?

As Taverner Research only carries out opinion-polling and market research (and doesn’t undertake tele-marketing, i.e. the selling, advertising or promotion of goods or services) our research calls are exempt from the Do Not Call Register. For more information about the Do Not Call Register and exemptions please refer to their own FAQ https://www.donotcall.gov.au/consumers/faqs-for-consumers/

I’ve been called by Taverner Research for a telephone survey and want to remove my number from future calls from Taverner Research, how do I do this?

Please visit https://help.taverner.com.au/ and submit a ticket and we will add your phone numbers (s) to our internal do not call list.

How did Taverner Research Group get my phone number?

Your phone number was likely provided to us through one of these sources:

  • From a commercially available list you have opted in to
  • Your phone number, along with many others, was randomly generated
  • From our client who you have a relationship with

To find out the exact source of your phone number please either call 02 9212 2900 or email privacy@taverner.com.au

Is any information about me, or information I provide in a survey stored outside Australia?

Our primary systems are all based on servers hosted in Australia. Should we require the use of a system that stores data outside of Australia we will make this very clear in any invitation to participate in our research projects.

What personal information does Taverner Research Group have about me?

Taverner Research only holds necessary personal information about you to conduct the research projects that we are engaged by our clients to conduct.
At the most simplistic level this may only be a phone number, which we don’t know belongs to you. At a more significant level we may have your name, phone number and location information (e.g. suburb, postcode or local government area).
If you participate in our research study will we hold information that you consent to providing us. However this will be de-identified and not linked to you as an individual in our systems.

How do I make a complaint about Taverner Research to the applicable industry bodies?

There are many different bodies to connect with, depending on the type of complaint you wish to make, we list the three main bodies below:

Please note, the Telecommunications Ombudsman is unlikely to be able to assist if you have a complaint against Taverner Research, please review this list to see if your complaint against us can be dealt with by this organisation https://www.tio.com.au/complaints/what-we-can-help-with

Does Taverner share my personal or identifying/personal data with any other companies or organisations?

No, Taverner will never share, sell or allow to be shared or sold, any information linked to you personally with any other organisation. We will request permission from you first, which are fully entitled to withhold, should we wish to share any personal information (e.g. a complaint about a product or service) directly with our client.

Get in touch

Have any questions? We’d love to hear from you