5976 Road User Survey FAQ

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”true” min_height=””][fusion_accordion type=”” boxed_mode=”” border_size=”” border_color=”” background_color=”” hover_color=”” divider_line=”” title_font_size=”” icon_size=”” icon_color=”” icon_boxed_mode=”” icon_box_color=”” icon_alignment=”” toggle_hover_accent_color=”#b7cc44″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”How do I complete the survey?” open=”yes” class=”” id=””]

Once you have completed the online pre-screener, you will receive a link to book in an appointment using Calendly. This will book you in for a Microsoft Teams call on your chosen date and time. On this call one of our interviewers will guide you through the survey.

[/fusion_toggle][fusion_toggle title=”How long will my interview take?” open=”yes” class=”” id=””]

The interviews generally take around 25 minutes, however can take up to 30 minutes in length and as short as 20 minutes.

[/fusion_toggle][fusion_toggle title=”When will I receive my gift voucher/incentive?” open=”yes” class=”” id=””]

Gift vouchers are typically processed between 7 and 10 days after you have completed your Teams interview.

[/fusion_toggle][fusion_toggle title=”I received a voicemail asking me to re-schedule my appointment. Why?” open=”yes” class=”” id=””]

Occasionally there are unforeseen scheduling difficulties, and we will call you to try and arrange a different time to complete your survey. If you receive a voicemail, please answer the next call so we can find a new time and date that suits you.

[/fusion_toggle][fusion_toggle title=”The interviewer didn’t turn up at my scheduled time, what do I do?” open=”yes” class=”” id=””]

Firstly, we apolgise for this. Please click here to raise a support query with your interview time, and the email address you used to book your itnerview and we will book you in a for a new interview time slot.

[/fusion_toggle][fusion_toggle title=”Why haven’t I received my gift voucher/incentive, it’s been more than 10 days sicne I compelted the MS Teams interview?” open=”yes” class=”” id=””]

Sometimes gift vouchers/incentives sent by email get routed into spam/junk mail or other folders. This will differ depending on the email client being used (e.g. Gmail, Yahoo, Hotmail, Outlook etc.).

Please search for the following words (GiftPay, Taverner and/or 5976) to see if you can locate your gift voucher, if you still cannot locate it please click here to raise a support query

[/fusion_toggle][fusion_toggle title=”My query isn’t answered in the above list, who do I contact?” open=”yes” class=”” id=””]

Please click here to raise a support query.